FAQ - Land of Lights Festival

Before Requesting Tickets

Who is eligible to request tickets?
Tickets are available to families living in the North of England or the Midlands. At least one member of your group must have an autism diagnosis or be on the autism pathway.

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Does the person with the autism diagnosis need to attend?
Yes, the person whose diagnosis you provide must attend the event with your group.

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What documents do I need to request tickets?
You must upload one of the following:

• Autism diagnosis letter (NHS or private)

• Referral letter confirming the recipient is on the autism pathway

• Appointment letter confirming autism diagnosis

• Doctor’s letter confirming autism diagnosis

• EHCP stating autism diagnosis

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What documents are not accepted as proof?
We cannot accept:

• DWP letters

• NHS app screenshots

• Blue Badges

• Cinema/Access cards

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Are tickets first-come, first-serve?
Yes, provided you meet the eligibility criteria and upload the correct proof.

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Can I request tickets using multiple children’s evidence?
No. We ask you to request tickets for immediate family members (parents/carers and siblings) using evidence for one individual only. This helps us support more families.

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Can siblings attend the event?
Yes, you can request tickets for siblings, but only for your immediate family.

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Do I need a ticket for my baby under 1 year old?
Yes, all attendees require a ticket, regardless of age.

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Do carers need a ticket?
Yes, everyone attending the event needs a ticket.

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Information Regarding Our Event

We have never been to your event before do we all stay together?

No, we exclusively hire the whole venue for our community to enjoy, you will be able to enjoy the day as you would if you were to visit on a standard day.

 

​What time does the event start?

All guests will be given a time slot from 5pm- 5:45pm to enter the festival. This has been done to stagnate arrival times so queuing is reduced significantly. The festival will run until 8pm which gives all guests at least 2 hours to enjoy the experience. Typically you can expect to spend approximately 90 minutes leisurely strolling the 1 mile trail. 

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Why are we being given an arrival time?

To ensure that the event is autism friendly, we have put this system in place to prevent large numbers of people arriving at the same time allowing us to prevent queues.

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When will I receive our arrival time?

Your arrival time will be printed on your ticket, which you should receive 2-3 weeks prior to the event via email.

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What can we expect at the Land of Lights Festival event?

Discover a place where nature’s most majestic creatures and natural wonders have been reimagined. The biggest lantern festival in Warrington is back, get ready to explore the majestic sights of WonderWild. Journey through realms including Fantasy Forest, Ice Kingdom and Winged Wonders. Don't forget to stop by the food area to enjoy tasty treats from fabulous local food vendors. Go with the glow this winter!

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How long can I expect the experience to last?

This will largely depend upon your own walking pace. You may choose to spend time observing additional entertainments along the route, or to enjoy some seasonal drinks and snacks.
You can typically expect to spend approximately 90 minutes leisurely strolling the 1 mile trail, immersing amidst the atmosphere and snapping those insta-worthy selfies.  

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Does the attraction use strobe lighting?

While there is no strobe lighting in use along the trail, some lantern features do include flashing, twinkling and colour changing lights.

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Can I book hotel accommodation as well as park entry tickets?

Unfortunately, we will not be offering hotel packages during the Land of Lights event, however you can check whether Gulliver's have availability in their hotel directly via their website. 

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Will all rides be operating as normal?

During the Land of Lights Festival there will be a selection of rides in operation, however you will have to pay at Gulliver’s to ride them. 

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Can I bring my dog?
Only registered assistance dogs are allowed on-site.

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Is the attraction wheelchair and pushchair friendly?

Yes, the whole route is on firm ground and mostly flat with some very slight inclines, Accessible toilets are available along the route. To view details of each rides safety restriction please see the ride information pages of the Gulliver's Warrington theme park official website. Rides - Gulliver's World Resort | Warrington (gulliversworldresort.co.uk)

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Will there be a photographer at the event?
Yes, a photographer will be present. Photos will be free and available on our Facebook page about a week after the event. If you prefer not to be photographed, please inform Harley.

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Do you provide transport?
No, attendees must arrange their own transport to and from the event.

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Can I get a refund or transfer my tickets?
Tickets are non-refundable and non-transferable. If you can’t attend, contact our bookings team to gift your tickets to another family on our waiting list.