FAQ - Blackpool Illuminations Tram Tour

Before Requesting Tickets

​What is the eligibility criteria to request tickets?

As a non-profit organisation supporting the autistic community within the North of England and the Midlands, those wishing to request tickets MUST currently reside within the North of England or the Midlands, and at least one member of your group MUST have either an autism diagnosis or be on the autism pathway. 

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Does the person with the autism diagnosis have to attend the event with us?

Yes, when requesting tickets, the person whose diagnosis that you have uploaded must be attending the event also. 

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What will I need to request tickets?

When requesting tickets you MUST upload either a autism diagnosis letter OR a referral letter stating that the recipient is on the pathway. 

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Proof of address, this must be dated within the last 6 months, we will accept the following: council tax bill, bank statement, universal credit, working tax credit, DWP, water, electricity or gas bill.

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What proof do you accept?

• Diagnosis documents either NHS or private.

• A dated referral letter stating that the recipient is on the pathway.

• Appointment letter that states recipient has an autism diagnosis. 

• A letter from your doctor stating that the recipient has an autism diagnosis. 

• EHCP's where it states that the recipient has an autism diagnosis.

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​We have multiple children with an autism diagnosis/on the pathway. Can we request tickets using each child’s evidence?

No, we ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. No, we kindly ask that you only request tickets using evidence for one individual (one request per household.)

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We understand the importance of accessibility and inclusion for individuals and families with children on the autism spectrum. Our events are designed to provide a welcoming and supportive environment for individuals and their families. However, due to the hight demand for tickets and limited availability, we must implement certain restrictions to ensure fairness and accommodate as many individuals and families as possible. 

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By requesting tickets using evidence for one individual per household, we can better distribute our resources and offer the opportunity for a wider range of families to attend our events. This approach allows us to maintain the quality of our support and uphold our commitment to supporting the autistic community. 

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Can we request tickets for siblings as well?

Yes. We ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. 

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Do I need to buy a ticket for my baby who is less than 1 year old?

Yes. Every person that will be attending the event requires to purchase a ticket regardless of age.

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Do carers need to buy a ticket?

Yes. Every person that will be attending the event requires to purchase a ticket.

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Information Regarding Our Event

​What tram will we be riding?

All of the heritage trams that we have exclusively hired are non-themed. Please visit our gallery to see images from our previous Blackpool Illuminations events.

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Where will the event start and finish?

You will board and exit the tram at the Blackpool Pleasure Beach Heritage tram tour stop. However, you are allowed to exit the tram at any stop on the way back from Bispham.

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What happens if we are running late?

We ask all guests attending to set off giving plenty of time to arrive in Blackpool and to park your vehicle as unfortunately we are unable to wait for guests.

 

How long does the event last?

The tram tour will last for approximately 1 hour.

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Can we take on board prams?

Yes, as long as they can be folded.

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Are the trams fully accessible?

Unfortunately due to the age, design and historic nature of the trams there is a high step to board all of the trams, this is between 12 and 16 inches (30 to 40cm) above the ground, there is often one further step inside the tram of around the same height.
The tram staff will help as much as they can with boarding but we are unable to provide direct physical assistance.
We can accommodate a folded wheelchair.

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I’ve booked tickets to your upcoming event, but I haven’t heard anything back?

Don’t worry, once you have made payment our bookings team will send you a confirmation email, then closer to the event our bookings team will be back in touch via email to send you all of the relevant information you will need for the event. Be sure to check your junk folder as sometimes our emails get lost in there.

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Will there be a photographer at the event, and how can I access the photos?

Yes, we will have a photographer at our event. The photographs taken will be free of charge and will be available on our Facebook page approximately a week after the event. If you prefer not to have your photo taken, please let Harley know, and we will ensure your wishes are respected.

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Will you be offering transport to and from the event?

As with all of our events, we do not offer transport, everyone attending is expected to make their own way to and from the event.

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Am I able to get a refund or transfer my tickets?

Unfortunately, tickets are non-refundable and non-transferable. If you are unable to attend but would like to gift your tickets to another family, please get in touch with our bookings team who will be able to allocate your tickets to another family on our waiting list.

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