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FAQ - Gulliver's World Takeover

What is the eligibility criteria to request tickets?

As a non-profit organisation supporting the autistic community within the North of England, those wishing to request tickets MUST currently reside within the North of England, and at least one member of your group MUST have either an autism diagnosis or be on the autism pathway. 

Does the person with the autism diagnosis have to attend the event with us?

Yes, when requesting tickets, the person whose diagnosis that you have uploaded must be attending the event also. 

What will I need to request tickets?

When requesting tickets you MUST upload either a autism diagnosis letter OR a referral letter stating that the recipient is on the pathway. 

Proof of address, this must be dated within the last 6 months, we will accept the following: council tax bill, bank statement, universal credit, working tax credit, DWP, water, electricity or gas bill.

What proof do you accept?

  • Diagnosis documents either NHS or private.

  • A dated referral letter stating that the recipient is on the pathway.

  • Appointment letter that states recipient has an autism diagnosis. 

  • A letter from your doctor stating that the recipient has an autism diagnosis. 

  • EHCP's where it states that the recipient has an autism diagnosis. 

 

What we do NOT accept as proof?

  • DWP letters.

  • Screenshots from the NHS app.

  • Blue Badges.

  • Cinema/Access cards.

Are the tickets available on a first come, first serve basis?

Yes, as long as you meet the eligibility criteria and have uploaded the correct proof.

Can we request tickets for siblings as well?

Yes. We ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. 

Do I need to buy a ticket for my baby who is less than 1 year old?

Yes. Every person that will be attending the event requires to purchase a ticket regardless of age.

Do carers need to buy a ticket?

Yes. Every person that will be attending the event requires to purchase a ticket.

Can I book hotel accommodation as well as park entry tickets?

Yes, hotel packages are available, please let our bookings team know when they contact you via email. 

What is included within a stay and play package?

Our stay and play package include over night stay within the Gulliver’s on-site hotel and entry to our event. Food options will be available for both your evening and morning meals. As well as evening entertainment, whether you choose to party in the Star Light Theatre with Gully and his friends or have a chilled evening in the restaurant marquee watching movies or getting creative with the arts and crafts, there is always something for everyone to enjoy.

I’ve booked tickets to your upcoming event, but I haven’t heard anything back.

Don’t worry, once you have made payment our bookings team will send you a confirmation email, then closer to the event our bookings team will be back in touch via email to send you all of the relevant information you will need for the event. Be sure to check your junk folder as sometimes our emails get lost in there.

Will the ride access passes be available?

No. As our event will have a lower capacity of guests compared to a standard operating day. Queues for the rides will be minimal.

Will all rides be operating as normal?

At the moment all rides will be operating, if this however changes we will be sure to let you know. 

What time does the event start?

You will be able to enter Gulliver's from 10am, allowing guests to enjoy entertainment within the holding area. The gates to the theme park open officially at 10.30am.

Do we have to arrive at 10am?

No! Our event will be running from 10am, you can arrive at whatever time suits you, just remember to have your tickets! 

Can I bring my dog?

Sorry, no dogs allowed on site other than registered assistance dogs.

Is the attraction wheelchair and pushchair friendly?

Yes, the whole route is on firm ground and mostly flat with some very slight inclines, Accessible toilets are available along the route. To view details of each rides safety restriction please see the ride information pages of the Gulliver's Warrington theme park official website. Rides - Gulliver's World Resort | Warrington (gulliversworldresort.co.uk)

Will you be offering transport to and from the event?

As with all of our events, we do not offer transport, everyone attending is expected to make their own way to and from the event.

Am I able to get a refund or transfer my tickets?

Unfortunately, tickets are non-refundable and non-transferable. If you are unable to attend but would like to gift your tickets to another family, please get in touch with our bookings team who will be able to allocate your tickets to another family on our waiting list.

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