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FAQ - Diggerland

What is the eligibility criteria to request tickets?

As a non-profit organisation supporting the autistic community within the North of England and the Midlands, those wishing to request tickets MUST currently reside within the North of England or the Midlands, and at least one member of your group MUST have either an autism diagnosis or be on the autism pathway. 

Does the person with the autism diagnosis have to attend the event with us?

Yes, when requesting tickets, the person whose diagnosis that you have uploaded must be attending the event also. 

What will I need to request tickets?

When requesting tickets you MUST upload either a autism diagnosis letter OR a referral letter stating that the recipient is on the pathway. 

Proof of address, this must be dated within the last 6 months, we will accept the following: council tax bill, bank statement, universal credit, working tax credit, DWP, water, electricity or gas bill.

What proof do you accept?

  • Diagnosis documents either NHS or private.

  • A dated referral letter stating that the recipient is on the pathway.

  • Appointment letter that states recipient has an autism diagnosis. 

  • A letter from your doctor stating that the recipient has an autism diagnosis. 

  • EHCP's where it states that the recipient has an autism diagnosis. 

 

What we do NOT accept as proof?

  • DWP letters.

  • Screenshots from the NHS app.

  • Blue Badges.

  • Cinema/Access cards.

Are the tickets available on a first come, first serve basis?

Yes, as long as you meet the eligibility criteria and have uploaded the correct proof.

We have multiple children with an autism diagnosis/on the pathway. Can we request tickets using each child’s evidence?

No, we ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. No, we kindly ask that you only request tickets using evidence for one individual (one request per household.)

We understand the importance of accessibility and inclusion for individuals and families with children on the autism spectrum. Our events are designed to provide a welcoming and supportive environment for individuals and their families. However, due to the hight demand for tickets and limited availability, we must implement certain restrictions to ensure fairness and accommodate as many individuals and families as possible. 

By requesting tickets using evidence for one individual per household, we can better distribute our resources and offer the opportunity for a wider range of families to attend our events. This approach allows us to maintain the quality of our support and uphold our commitment to supporting the autistic community. 

Can we request tickets for siblings as well?

Yes. We ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. 

Do I need to buy a ticket for my baby who is less than 1 year old?

Yes. Every person that will be attending the event requires to purchase a ticket regardless of age.

Do carers need to buy a ticket?

Yes. Every person that will be attending the event requires to purchase a ticket.

Will all rides be operating as normal?

Yes, at the moment all rides should be operating as normal, if this changes we will try our best to let you know in advance of the changes. 

Why can we not spend all day at Diggerland ?

We have made the decision to split our Diggerland event into 2 sessions, a morning and afternoon session. This will allow us to keep the event autism friendly, including keeping queuing times to an absolute minimum.  

Do we have to arrive at our allocated time?

Yes, for this event we suggest arriving at your allocated session time. Unfortunately, If you do arrive later than scheduled, you will still need to leave at the allocated time, you will not be allowed to stay after your allocated time.   

Can I bring my dog?

Sorry, no dogs allowed on site other than registered assistance dogs.

Is there any food outlets available?

You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. They have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat.
 

Diggerland has a café which will be open with a limited menu of sandwiches, salads and fries. Or alternatively You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. They have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat. To view their menu please visit the their website Food Outlets - Diggerland UK Theme Park

Is the attraction wheelchair and pushchair friendly?

The pathways inside Diggerland are either concrete or tarmac or gravelled so wheelchair and mobility buggy access should be adequate. Please note that Diggerland do not have wheelchairs or mobility buggies available to borrow or hire.

What should I wear?

Diggerland is all about exciting activities that involve riding and driving real construction machinery. To ensure your safety and comfort, we kindly request that you wear appropriate clothing during your visit. Our Park Manager may kindly ask you to change your outfit or leave the park if your attire is considered inappropriate.

When it comes to footwear, leave those flip-flops at home! They don’t provide the necessary protection for your feet in our adventurous environment. We strongly recommend closed-toe shoes like trainers, flat shoes, flat boots, or wellies for your visit. Please note that high heels are not suitable for operating our machinery.

 

As most of our activities take place outdoors, you should be prepared for various weather conditions. If it’s a rainy day, there’s a chance you might get a bit muddy. Additionally, due to the nature of our attractions, occasional grease splatters from the machinery can find their way onto clothing. With that in mind, we suggest wearing clothes that you don’t mind getting a bit dirty.

Where can I find a map of Diggerland?

Please click here to view a map.

I’ve booked tickets to your upcoming event, but I haven’t heard anything back?

Don’t worry, once you have made payment our bookings team will send you a confirmation email, then closer to the event our bookings team will be back in touch via email to send you all of the relevant information you will need for the event. Be sure to check your junk folder as sometimes our emails get lost in there.

Will you be offering transport to and from the event?

As with all of our events, we do not offer transport, everyone attending is expected to make their own way to and from the event.

Am I able to get a refund or transfer my tickets?

Unfortunately, tickets are non-refundable and non-transferable. If you are unable to attend but would like to gift your tickets to another family, please get in touch with our bookings team who will be able to allocate your tickets to another family on our waiting list.

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