FAQ - Diggerland

Before Requesting Tickets

Who is eligible to request tickets?
Tickets are available to families living in the North of England or the Midlands. At least one member of your group must have an autism diagnosis or be on the autism pathway.

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Does the person with the autism diagnosis need to attend?
Yes, the person whose diagnosis you provide must attend the event with your group.

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What documents do I need to request tickets?
You must upload one of the following:

• Autism diagnosis letter (NHS or private)

• Referral letter confirming the recipient is on the autism pathway

• Appointment letter confirming autism diagnosis

• Doctor’s letter confirming autism diagnosis

• EHCP stating autism diagnosis

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What documents are not accepted as proof?
We cannot accept:

• DWP letters

• NHS app screenshots

• Blue Badges

• Cinema/Access cards

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Are tickets first-come, first-serve?
Yes, provided you meet the eligibility criteria and upload the correct proof.

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Can I request tickets using multiple children’s evidence?
No. We ask you to request tickets for immediate family members (parents/carers and siblings) using evidence for one individual only. This helps us support more families.

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Can siblings attend the event?
Yes, you can request tickets for siblings, but only for your immediate family.

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Do I need a ticket for my baby under 1 year old?
Yes, all attendees require a ticket, regardless of age.

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Do carers need a ticket?
Yes, everyone attending the event needs a ticket.

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Information Regarding Our Event

We have never been to your event before do we all stay together?

No, we exclusively hire the whole venue for our community to enjoy, you will be able to enjoy the day as you would if you were to visit on a standard day.

 

Will all rides be operating as normal?

Yes, at the moment all rides should be operating as normal, if this changes we will try our best to let you know in advance of the changes. 

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Why can we not spend all day at Diggerland?

We have made the decision to split our Diggerland event into 2 sessions, a morning and afternoon session. This will allow us to keep the event autism friendly, including keeping queuing times to an absolute minimum.  

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Do we have to arrive at our allocated time?

Yes, for this event we suggest arriving at your allocated session time. Unfortunately, If you do arrive later than scheduled, you will still need to leave at the allocated time, you will not be allowed to stay after your allocated time.   

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Can I bring my dog?
Only registered assistance dogs are allowed on-site.

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Is there any food outlets available?

You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. They have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat.

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Diggerland has a café which will be open with a limited menu of sandwiches, salads and fries. Or alternatively You may bring a picnic to Diggerland, which can be eaten in an allocated restricted area. They have picnic benches in the grounds but none of them have any covered areas where you can eat a picnic. Visitors may not take their own meals into the restaurant areas to eat. To view their menu please visit the their website Food Outlets - Diggerland UK Theme Park

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Is the attraction wheelchair and pushchair friendly?

The pathways inside Diggerland are either concrete or tarmac or gravelled so wheelchair and mobility buggy access should be adequate. Please note that Diggerland do not have wheelchairs or mobility buggies available to borrow or hire.

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What should I wear?

Diggerland is all about exciting activities that involve riding and driving real construction machinery. To ensure your safety and comfort, we kindly request that you wear appropriate clothing during your visit. Our Park Manager may kindly ask you to change your outfit or leave the park if your attire is considered inappropriate.

When it comes to footwear, leave those flip-flops at home! They don’t provide the necessary protection for your feet in our adventurous environment. We strongly recommend closed-toe shoes like trainers, flat shoes, flat boots, or wellies for your visit. Please note that high heels are not suitable for operating our machinery.

 

As most of our activities take place outdoors, you should be prepared for various weather conditions. If it’s a rainy day, there’s a chance you might get a bit muddy. Additionally, due to the nature of our attractions, occasional grease splatters from the machinery can find their way onto clothing. With that in mind, we suggest wearing clothes that you don’t mind getting a bit dirty.

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Where can I find a map of Diggerland?

Please click here to view a map.

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I haven’t received a confirmation email after booking—what should I do?
After payment, our bookings team will send a confirmation email. Closer to the event, you’ll receive an email with all the details. Check your junk/spam folder if you haven’t received anything.

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Will there be a photographer at the event?
Yes, a photographer will be present. Photos will be free and available on our Facebook page about a week after the event. If you prefer not to be photographed, please inform Harley.

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Do you provide transport?
No, attendees must arrange their own transport to and from the event.

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Can I get a refund or transfer my tickets?
Tickets are non-refundable and non-transferable. If you can’t attend, contact our bookings team to gift your tickets to another family on our waiting list.