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FAQ - BeWILDerwood

What is the eligibility criteria to request tickets?

As a non-profit organisation supporting the autistic community within the North of England, those wishing to request tickets MUST currently reside within the North of England, and at least one member of your group MUST have either an autism diagnosis or be on the autism pathway. 

Does the person with the autism diagnosis have to attend the event with us?

Yes, when requesting tickets, the person whose diagnosis that you have uploaded must be attending the event also. 

What will I need to request tickets?

When requesting tickets you MUST upload either a autism diagnosis letter OR a referral letter stating that the recipient is on the pathway. 

Proof of address, this must be dated within the last 6 months, we will accept the following: council tax bill, bank statement, universal credit, working tax credit, DWP, water, electricity or gas bill.

What proof do you accept?

  • Diagnosis documents either NHS or private.

  • A dated referral letter stating that the recipient is on the pathway.

  • Appointment letter that states recipient has an autism diagnosis. 

  • A letter from your doctor stating that the recipient has an autism diagnosis. 

  • EHCP's where it states that the recipient has an autism diagnosis. 

 

What we do NOT accept as proof?

  • DWP letters.

  • Screenshots from the NHS app.

  • Blue Badges.

  • Cinema/Access cards.

Are the tickets available on a first come, first serve basis?

Yes, as long as you meet the eligibility criteria and have uploaded the correct proof.

Can we request tickets for siblings as well?

Yes. We ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. 

Do I need to buy a ticket for my baby who is less than 1 year old?

Yes. Every person that will be attending the event requires to purchase a ticket regardless of age.

Do carers need to buy a ticket?

Yes. Every person that will be attending the event requires to purchase a ticket.

Can I bring my dog?

Sorry, no dogs allowed on site other than registered assistance dogs.

What to expect at BeWILDerwood?

BeWILDerwood is a huge woodland full of family fun, imagination, and outdoor adventure!

Based on the magical and enchanting books by author and creator Tom Blofeld, a day at BeWILDerwood means endless hours spent together, exploring our wonky world of treehouses, whizzing down super slides, swinging together on giant swings and zipping along extra-long zip wires, as well as joining in with our storytelling and creative crafts amongst other things!

Where can I find a map of BeWILDerwood?

Please click here to view a map of BeWILDerwood.

Is the attraction wheelchair and pushchair friendly?

Every effort has been made to allow reasonable access to the park. Given the natural woodland setting (and the typical British weather!) in some areas the pathways can become a little muddy, which may be a little tricky but not totally inaccessible.

Is there any food outlets available?

You can eat, drink and be jolly at the Munch Bar and Cosy Cabin, sensibly placed at each end of the woods so you won’t be too far from a snack. Or alternatively, you are more than welcome to bring along your own snacks or a picnic. 

Do we have to arrive at 10am?

No! Our event will be running from 10am, you can arrive at whatever time suits you, just remember to have your tickets! 

I’ve booked tickets to your upcoming event, but I haven’t heard anything back?

Don’t worry, once you have made payment our bookings team will send you a confirmation email, then closer to the event our bookings team will be back in touch via email to send you all of the relevant information you will need for the event. Be sure to check your junk folder as sometimes our emails get lost in there.

Will you be offering transport to and from the event?

As with all of our events, we do not offer transport, everyone attending is expected to make their own way to and from the event.

Am I able to get a refund or transfer my tickets?

Unfortunately, tickets are non-refundable and non-transferable. If you are unable to attend but would like to gift your tickets to another family, please get in touch with our bookings team who will be able to allocate your tickets to another family on our waiting list.

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